Ordering is Easy & Risk Free!
DucaBike Australia is committed to customer satisfaction- if you receive any merchandise that is damaged or incorrect for your motorcycle, simply return it to us within 14 days, in the condition that you received it with all packaging as new and we will happily exchange or credit. We will also ship your product exchange request back to you, for free! If the product is faulty - we will refund the shipping costs to send to us also.
For change of mind or returns outside of faulty or unsuitable scope, we charge a low 15% re-stocking fee, and ask customers to cover the cost to return.
Our address for returns is;
DucaBike Australia Returns
C/O Protech Motorcycles
1A / 144 Lake Road
Port Macquarie NSW 2444
Please note, we do not offer returns on products where we special order in parts for your build.