Ordering is Easy & Risk Free!
DucaBike Australia is committed to your satisfaction! If you receive any goods that are damaged or incorrect for your motorcycle, simply return them to us within 14 days (in the condition that you received it with all packaging as new) We will happily exchange or credit. We will also ship your product exchange request back to you, for free!
If the product is faulty - we will refund the shipping costs to send to us also.
For change of mind or returns (which are not faulty or unsuitable) we charge a low 15% re-stocking fee, and ask customers to cover the cost to return the goods to us.
Please understand if any goods have been opened, or the original packaging has been damaged we cannot refund or exchange.
Our address for returns is;
DucaBike Australia Returns
Unit 8/185 Lake Road
Port Macquarie, NSW, 2444
Please note, we do not offer returns on products where we special order in parts especially for you.